·Timely handling of incoming customer complaints and queries via e-mail;
·Identifying the cause and validity of complaint;
·Resolving complaints concerning invoicing for services rendered;
·Preventing reoccurrence of complaints by cooperating with the Billing Team;
·Communicating internally between departments to ensure the correctness of invoices and customer satisfaction.
- Fluent Dutch;
- Knowledge of English language(min. B1);
- Proficiency in computer skills (MS Office);
- Stress resistant;
- Experience in Customer Service and SAP knowledge is a benefit.
·Develop yourself in a dynamic international environment and create valuable international work experience;
·Ample possibilities to grow via our training curriculum (side activities, coaching programs, etc.);
·Competitive local salary, health insurance, and incentive pay;
·Professional growth based on performance.