Technical Support Engineer (German)
As a Technical Support Engineer at Eagle Eye Networks, you will be the contact person for our channel partners and customers with the goal to keep them happy. Your activities could be from helping customers to get the solution up & running, help to configure IP camera systems, investigate any problems with cameras or any cloud software (Eagle Eye Networks CameraManager and Eagle Eye Cloud VMS) to coordinating support cases within the organization. All in all, you will be the person responsible for keeping our customers and partners happy! On a daily basis, your tasks will consist of providing support via the telephone or email to our customers and partners worldwide. Currently, Eagle Eye Networks is active in Europe, the United States and Japan. At the moment, we provide 24/5 support, which means during the day you will also be in charge of taking care of calls from the United States and Japan. The daily activities are diverse and will vary between providing assistance to an installer when setting up camera systems to supporting the large security departments and IT companies with thousands of cameras connected. In addition, we expect you to gain a excellent product knowledge. This will be done through various product training and your own personal experiences. You will be offered a free home video surveillance solution, which will help you understand the end user experience. Your main drive is to keep our customers and partners satisfied, so they will place more orders in the future or possibly be a reference!
- Taking care of incoming tickets, emails and calls
- Managing open support cases within the organization and finding a solution to maintain customer satisfaction
- Daily technical support assistance for the Inside Sales team’s channel partners
- Reporting, escalating, and keeping track of the activity in Zendesk
- Good communication skills
- A pleasant voice of the telephone
- Ticket management skills required
- Fluent in English (verbal + writing)
- Fluent in German
- At least 1 completed academic degree
- At least 5 years of experience is an advantage
- Demonstrable experience where customer care has played a key role
- Demonstrable experience in technical products/services
- Minimal 1 relevant reference who can confirm the above points
Why work for Eagle Eye?
Eagle Eye Networks is an innovative, global start-up building the only platform powerful enough to support the future of video surveillance and security. Here your voice will be heard, and talent respected. We have proven leadership and financial backing of one of the world’s premier venture capital firms. The work we do is essential in today’s world, as our systems are used to protect the health, safety, and welfare of people and property around the world. Eagle Eye is a place where you can make a difference. Bring your passion, your drive, a roll-up- your- sleeves- and- get- it- done work ethic, and a collaborative mindset. Be ready to work hard and have fun. We also have great benefits and perks.
- Competitive compensation
- Pension plan
- Paid holidays
- A young and international team of driven professionals
- Daily lunch, weekly
- Free Fitness
More About Eagle Eye Networks:
Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don’t have to “rip and replace” their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance.
Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
Good communication skills A pleasant voice of the telephone Ticket management skills required Fluent in English (verbal + writing) Fluent in German