Within Booking.com BV we aim to provide our guests with the widest choice of experiences at the best possible prices. Partner Services focuses on providing a relevant partner base with the best offerings to our guests. In order to do so we engage with existing and future partners to realize this goal.
To support this strategy, we have a dedicated team within Commercial Excellence: Strategy & Development. The Strategy & Development Team is supporting our local offices (contact centers & local offices) and drive strategic change to become an effective channel to engage with our partners. The main responsibility of this team is to drive the commercial success of Booking.com BV by developing strategy of Account Management/Local offices and redesign our target operating model of our local offices (contact centers & local offices).
The main responsibility of the role of Sr. Commercial Excellence Specialist - Strategy & Development is to drive cross functional large scale Commercial Excellence programs initiated by Strategy & Development team. Example programs involve strategic Partner Services projects, target operating model projects, New Services & business integrations, Governance and involves multiple stakeholders. This is done through applying project management and efficient, relevant, action oriented and innovative tailor-made recommendations to our local operations and global stakeholders which results in tangible commercial improvements. You will work largely within our department as well as with people of diverse functional backgrounds (e.g. LPS, Partner Marketing, FP&A, BU Accommodation, BU other, HR, etc).
If the idea of building and scaling from the ground up, managing complex stakeholder groups and helping the business achieve its roadmap is exciting to you, this may be your next career move!
This will be a full-time position based in Amsterdam.
Co-develop strategic initiatives to improve performance in the contact centres and local offices
Drive large scale operating model change projects to improve channel performance (e.g. projects related to roles, target setting, organization structure, tooling, productivity, reporting)
Identify commercial and operational improvements by collecting information, generating insights and recommendations
Ensure BU and cross channel aligned approach to drive strategic projects to improve Partner performance
Explore and drive commercial initiatives coming from Product, Region and own Analyses to increase partner engagement and experience
Coordinate with relevant global & regional teams to ensure adequate implementation, communication, training & tracking of successful Commercial Excellence projects
A proven track record in Project management – coordination and ownership of projects, following them through from start to finish (preferably 5+ years of project management experience)
Experience in Account Management in OTA business
Experience with experimental set-up (minimum knowledge of statistics required)
Strong commercial focus and prioritization skills
Translate business needs into business opportunities which can be executed in small steps, and prioritize them according to business value and impact.
Data driven, customer focused, proactive, creative and innovative.
Highly organised, pragmatic and results-focused; driven to manage projects full cycle.
Able to work well independently and within a team;
Building relationships and stakeholder management across different departments
Clearly outline & present plan and future goals.
Strong leadership and communication skills.
Strategic thinker, able to balance long-term vision with short- and medium-term goals.
Fluent English speaker.