Do you have a commercial background? Do you love to advice customers to ensure customer satisfaction? Then you may be interested in the position of:
for our office in Amsterdam
About the position:
As a refund operator you will be responsible for processing VAT forms in an accurate and swift manner, clearly advising the customer of the refund procedure and assisting them with any enquiries. Your tasks include but are not limited to:
- Refunding Global Blue Tax Free Forms: Cash, CC, Alipay, WeChat, High Refund Request;
- Ensuring a satisfactory experience for our customers;
- Preventing refunding mistakes/fraud by verifying validity of the documents involved;
- Following Global Blue policies, guidelines and procedures
- Familiarizing with Refund Manual;
- Registering customers on Facing Devices.
We are looking for a dedicated colleague, aims to ensure customer satisfaction. You are a team player and have no problem dealing with stressful situations. Besides that, you recognize yourself in the following profile:
- You have a commercial education background;
- You have experience with face to face customer contact and managing tills;
- You are experienced in using office software programs: Microsoft Word, Excel, PowerPoint, Outlook;
- You are trustworthy to handle large amounts of cash and have a clean criminal record;
- You are fluent in English;
- You are flexible in terms of working hours/days.
Other helpful languages in order of relevance: Chinese, Russian, Arabic.
Global Blue enables international shoppers to claim up to 20% off their Tax Free Shopping eligible purchases, and to receive a seamless Payment and Dynamic Currency Conversion experience while abroad. Global Blue connects all stakeholders involved in this journey by helping:
- 13 million international shoppers to have an easy and compliant Tax Free Shopping experience through multiple solutions adapted to their needs, and 16 million international travellers to pay in their home currency at the guaranteed best rate;
- 307,000 leading luxury, fast fashion and department store brands to better understand shopper behaviour, and drive more traffic to their shops through cloud-based technology and an integrated Tax Free Shopping experience in-store;
- 55 acquirers and 91,000 stores or hotels to manage cross-border transactions and reduce currency exchange risk;
- Multiple customs authorities to optimise the Tax Free Shopping experience thanks to Global Blue’s digital expertise and cutting edge digital solutions.
Global Blue operates in 51 countries and has around 2,000 employees worldwide.
Apply now by clicking on the apply button. We are looking forward to hearing from you!