We are looking for a driven GM to join our hotel-with-a-difference in Amsterdam-West!
Are you someone with a wicked sense of humour and passion for awesomeness? Are you someone who naturally connects with people and is not afraid to take the lead?
Check out what our GM Jan thinks of being a general manager @ TSH!
Why TSH rules
We live in a world where everything is changing. The way we travel, study, live and work. People from all walks of life share the same passion: they love to connect! We believe in providing a fun, creative and inspiring environment where residents of all ages can live, work, play and grow.
To achieve this, we rely on an awesomely fun, smart and motivated team to embrace the student spirit and bring it to life. We believe in world peace and we aim to play our part in creating it!
Biggest challenge and WHY do we need you?
Running a hotel, it's a way of life. As our GM you're at the forefront; You are the face and heart of our organization: with your team you go the extra mile to create the optimal guest experience and make sure everyone knows who we are.
You are responsible for every aspect of the hotel, the co-work space (Collab) and the Commons restaurant.
You lead, coach and train the different teams in our unique and fun TSH style. Together with the assistant hotel manager, you ensure the hotel’s seamlessly smooth operation.
We are no ordinary hotel and therefore we need captains who know how to be disruptive, do things differently and dare to take risks in order to create the best space to live and stay for all of our guests.
Why would you like being the GM of Amsterdam-West?
That's a fair question.
And we have to be honest: it's quite an easy one to answer!
First of all, our Amsterdam-West hotel is a big box. The combination of the large student population and business/leisure guests in Amsterdam-West creates an atmosphere on its own. Next to this we can safely say there is an AWESOME team waiting for you..
Also, TSH is transforming its hospitality services even more towards the Complete Connected Community. This transation needs an implementation of a New way of work - > you'll be the driver of this implementation.
But hey, that's not all. Next to managing our cowork space we are also looking for a new target audiance to man our former Office on the first floor: lots of space = lots of opportunities (and creativity).
And lastly, Amsterdam-West will be one of the first TSH hotels which has a 3 *** rating AND a 4**** rating.
How to combine this? Well, you tell us...!
What will you be doing to make that happen?
As our GM you're at the forefront of our business and with it our Complete Connected Community.
To do so, you'll be responsible for these 5 different - but equally important - corner stones of the hotel:
- Running the hotel smoothly by guiding and shaping standard operating procedures;
- Checking and monitoring hotel security, follow up on our house rules and policies;
- Making sure all spaces in the hotel look neat and tidy at all times;
- Managing daily operations including F&B facilities in quality, service and results.
Connecting with the TSH community and serve as an internal and external networker;
Identifying opportunities to create memorable guest experiences and involve the right teams;
Managing our TSH Connector in Amsterdam-West & local partnerships
Identify and act upon opportunities to achieve maximum revenue in collaboration with the local revenue and sales team
Managing forecast and cost actively and deliver positive results on P&L
Weekly sales and monthly profit monitoring to identify and manage areas of opportunity and risk.
- Leading by example: we love our team members, make them feel special and engaged!
- Responsible for active talent search, interviewing, hiring, training and coaching TSH assistant manager and team members
- Preparing work schedules and manage FTE level according to annual budget
Quality & Improvement
Handling, reporting and redirecting all kinds of guest or team member questions, remarks and complaints as well as technical issues to maintain / increase quality
Analysing quality check results and identify opportunities to improve guest satisfaction
Ensuring security and emergency procedures are in place as required by company policy and/or federal and state regulations
You'll report to - but moreover work closely with - our regional operations director.