The position of Customer Support is a sales and technical support position within a technical environment handling sales and general issues. You will be responsible for ensuring an extraordinary customer experience by building and maintaining relationships with English speaking customers in the UK regions and providing them with prompt and accurate customer service and support.
For a major international company, we are looking for a Customer Service Representative for the UK market. The Customer Service Representative is part of the Customer Service department based in the Utrecht region.
- Develop and maintain close relationships with resellers
- Develop technical knowledge and understanding of the audiovisual market
- Work closely with (field) management and sales team
- Provide excellent customer service
- Issue and follow-up on quotations
- Handle customer requests
- Ensure database accuracy
- Coordinate the companyattendees and participate in lunches and/ or dinners with customers
- Assist in resolving minor client issues
- Utilize marketing tools such as website, catalog and price guide
- Know sales policies and procedures and reseller pricing levels
- Order Entry and order management
- Follow up on order related issues via phone, email, hard copy orders for customers and all departments in the Europe office
- Inform customer and Sales regarding ship dates, planning and product issues
- Work with the Supervisor to expedite all required products from the US office
Must have skills:
- 2 years of experience in a B2B customer service department
- Technically literate or have affinity with technical products
- Excellent communication skills in English, (written and verbal)
- Initiative, adaptability, representative and professional attitude
- Strong attention to details, highly organized, computer literate
- Ability to prioritize tasks and requests
- Ability to work well in a fast-paced professional office environment
- Extensive training programs
- Travel reimbursement
- Competitive salary
- International work environment
Yes, I want this job!
Apply directly to be selected for the first interview rounds!
€ 2.000,00 - € 2.500,00 /maand