customer service representative emea waalwijk, the netherlands the sales support department is, within the supply chain department, responsible for customer contact. primarily the contact is based on the acceptance of orders and on time deliveries. secondary the contact is focused on after sales, expanding the order volume and product range. the sales support representative contributes to the operational processes to create a consistent customer relationship. the sales support representative reports to the customer service manager and cooperates with the colleagues customer service representatives. main tasks and responsibilitiesfrequent customer contact in order to maintain and increase the sales volume and supports sales;analyzing order patterns, communication to customers about optimizing order volume in order to minimize logistics costs;obtains knowledge about customers and their activities. informs sales and supply chain colleagues about relevant issues;order acceptance and registration;follow up on sample requests;preferably knowledge of export activities ( b/l, l/c, incoterms)provides sales related documents to customers (pds/msds/coa/long term declarations or others on request);coordinating transportation to customers with logistic provider and monitors deliveries to customers;registration and follow up on customer complaints; internal communication:supply chain team memberscustomer service team members external communicationcustomers job requirementseducation and experiencefamiliar with working with sap & ms office applicationsmbo/hbo 1-3 years working experience in otc environment, handling customer portfolio’s, supporting sales managersfluent in english & german, preferably french or spanishcustomer focused and excellent planner/organizercurious with open attitude thinking in solutions, out of the boxstrong team player that will help and backup colleagues in the team chemical/uv experience is ideal, but not required. igm resins offers a very diverse and challenging role, in a highly dynamic and global organization. in addition to that we offer you an attractive salary and other employee benefits, as well as good career opportunities. to submit your resume or for more information about this vacancy, please contact please contact our human resource department. the offer communication position in the organization job purpose contact emea: firstname.lastname@example.org asia-pacific: email@example.com north america: firstname.lastname@example.org south america: email@example.com
Bron : IGM Resins B.V.