The facility manager effectively manage direct reports in the following locations: Eindhoven, Belgium (location tbc) and Hamilton in Scotland.
To support company quality, environment, health and safety policies and processes and ensure full compliance.
To ensure that exemplary customer service is provided to both the client and internal customers.
Leading electronics company where the FM team (high-tech campus in The Netherlands, 12 locations in Belgium and 2 locations in UK)
Ensuring the effective provision a professional FM managing agent service that manages, coordinates, controls, directs,
The facility manager supervises, monitors and reports upon the delivery of the FM services.
Other responsibilities for the facility manager are:
Providing professional support and advising in a consistent manner and to act as facilities management subject matterexpert with reference to adherence with local legislation and service improvements.
Providing continuous consulting advice on improving or replacing local hard and soft services contracts under the control of Macro.
Assisting with providing an effective client communication plan or strategy for the contract which demonstrates a proactive approach to customer service.
Creating and maintaining documentation, procedures and manuals to support the management of the Contract (in English).
Overseeing the company region risk register and mitigate all risks highlighted, to carry out ad hoc spot checks on appointed contractors working on site with regards to health and safety procedures and documentation.
To champion H&S policies and to ensure that all Macro employees and appointed supply chain partners are fully compliance.
Supporting the maintenance and implementation of site specific emergency response services plan and to provide an immediate and adequate response to any emergency situation.
Ensuring the appointed contractors are meeting the agreed help desk response timelines and that all outstanding logged jobs are managed through to completion effectively.
Overseeing, maintaining and implementing the agreed arrangements (permit to work etc.) for controlling and coordinating local FM work activities.
Providing support to event management.
Providing local robust financial management information to help ensure that the local financial aspects of the managing agent and hard and soft service provider are managed in accordance with the contract, policies and procedures.
Providing local accurate and meaningful input into the planning, budgeting and forecasting processes.
Supporting central staff to ensure that all invoices are fully validated and pre-approved against agreed purchase order or contract values and aligned to budget spends.
Ensuring that effective resource planning takes place to ensure proactive continuity of service and swift actions are taken to rectify any difficulties.
Overseeing the mobilisation of possible new locations that fall within the region and to deliver a consistency of service across the region.
Dealing with any shortfalls in service delivery in a timely manner through effective coaching and mentoring and ultimately if necessary through performance management mechanisms available.
Contributing to monthly KPI reporting for the client, ensuring that the data provided throughout the team is accurate;
Review monthly FM KPI performance data, trouble-shooting where necessary and cascading down to supply chain for continuous improvement;
Generating and highlight financial savings throughout the region to the account manager.
Establishing, review and enhance processes to generate added value and innovation to demonstrate ongoing improvement to the client.
Cascading information, new process/procedures and ensuring that these are properly implemented/acknowledged by all staff members and suppliers on sites.
- Relevant professional qualification/experience
- IOSH or equivalent HSE qualification
- Competitive salary
- International working environment